Project governance structures and leadership Essay

Project governance structures and leadership - Essay Example Rio Tinto shares were listed in the ‘Australian Securities Exchange’, ‘London Stock Exchange’ and ‘New York Stock Exchange’. Headquarter of the company is situated in the UK and it was operating in 40 countries with around 71,000 employees. The main objective of the business is undergo the operation of ‘finding’, ‘mining’, and ‘processing mineral’ of the global resources. Furthermore, the company is engaged in the production of ‘metals’ as well as ‘minerals’ that includes ‘copper’, ‘gold’, ‘diamonds’, ‘uranium’, ‘aluminium’, ‘coal’ and other industrial minerals (1Rio Tinto, 2014). The aim of the essay is to analyse the current business model in terms of the project governance structures and leadership approaches of Rio Tinto Group. In this regard, an assessment is conducted with the aim of having a better understanding about the procedure based on which the company businesses approach in the global context. . The organisational structure of Rio Tinto Group is based on the hierarchical pattern i.e. top-down structure and the overall job role of the group is sub divided into separate departments. These departments are centrally accountable for the functional management linkage with the corporate management that consist of board level. The corporate management of the company includes the chairman, two executive directors and eight independent non-executive directors and presidents (2Rio Tinto, 2013). The company board regulates and evaluates the opportunities that need to put forward and strive to keep a balance between expenses and income of the business. The 2013 strategic report of the company reveals that board evaluates the planning reports and plays a supportive role to approve such plans. Sam Walsh is the chief executive of the company decision during the year 2013 is highly supported by the board level of implementing

Frontline Employees and Ethical Dilemmas Assignment

Frontline Employees and Ethical Dilemmas - Assignment Example Nurturing Customer Relations Customer relation is imperative in business management. Experts posit that its effectiveness depends on top management’s commitment to exemplify leadership, strategic direction, and entrepreneurial goals (Cap Gemini and International Data Corporation, 1999). Business managers conjectured that customer-focused model demand management to train and improve workers’ skills and knowledge on customer relations. It is essential to motivate them and to become more responsive and sensitive to customer needs and behaviors (Chen & Popvich, 2003). It improves performance management skills and reduces some unnecessary protestation or disagreements. Reward and incentive program and team-building can also increase workers’ commitment to performing their tasks well (Chen & Popvich, 2003). The management must also use the driver for changes to be adaptive with trends, like the use of information technology to reach home-based customers and to develop a database on purchases made and products or services consumed (Chen & Popvich, 2003). ... This database provides an innovative dimension to understand customer behavior and to deliver their needs effectively and timely (Chen, 2001). Such innovations, radically changed the approaches to managing customers as business intelligence applications (Chen, 2001) allow interactive communication through heterogeneous sources. IT reduced traditional marketing research processes e.g. customer surveys and group-based discussion (Chen, 2001) and proved the accuracy of information in profit analysis (Chen, 2001). Ethical Dilemma & Some Empirical Examples Despite modernization aiding customer representatives, there remain many ethical dilemmas which executives must manage by setting procedures as support mechanisms. Ethical dilemma put a person in a situational reflection on moral imperatives. This oftentimes happens while workers are in a social interaction with customers or co-workers, especially when the workplace is serving a multicultural and multiethnic setting. A person is faced w ith a question: right or wrong? good or evil? Which to choose? However, business ethics vary depending on the vision, mission, vision and the ethical policies adopted by the company and of the management. In hospitals, for instance, medical practitioners adhere to Code of Medical Ethics which mandated them to consider foremost the welfare of their patients by adhering to honorable behavior and by providing the competent medical care to patients (American Medical Association, 2011). To cite Case 2, the surgeon was confronted with the dilemma about instituting euthanasia or not to a patient in a vegetative state following an accident. Family members of the patient requested the institution of euthanasia after learning the impossibility of patients’ survival.